The Relationship Between Organizational Trust and Organizational Silence: A Literature Review

Mohammed L. Slimane L. S. Tichtich; Amira Khaiat; Khaled Bouchareb Bouloudani Bouchareb

doi:10.37075/YB.2024.1.02

Authors

Senior Assist. Prof. Dr Mohammed L. Slimane L. S. Tichtich University of Souk Ahras Author https://orcid.org/0000-0003-0315-0066
Lecturer Dr Amira Khaiat University of Guelma Author https://orcid.org/0009-0005-5401-6475
Senior Assist. Prof. Dr Khaled Bouchareb Bouloudani Bouchareb University of Guelma Author https://orcid.org/0000-0002-8691-0667

DOI:

https://doi.org/10.37075/YB.2024.1.02

Keywords:

Organizational trust, Trust in colleagues, Trust in supervisor, Trust in management, Organizational silence

L20, M54, O15

Abstract

This study examines the relationship between trust in colleagues, supervisors, and management, and the dimensions of organizational silence, such as defensive and deafening silence, across different sectors and regions. By analyzing data from previous studies in education, industry, and services in countries like Indonesia, South Korea, Turkey, and Afghanistan, the study provides insights into how trust affects organizational silence. Using secondary data analysis, statistical methods were employed to explore these relationships. The findings show significant disparities based on sector and geographic location. For example, a strong inverse relationship was found between trust in colleagues and defensive silence in Indonesia's education sector, while no significant impact was observed in South Korea's service sector. Trust in supervisors also had a notable effect on organizational silence, with variations depending on the sector. The study highlights the role of cultural and managerial differences and offers recommendations to enhance trust and reduce organizational silence.

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